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Shipping options

The individual shipping costs depend on the type of shipment and special product characteristics. The
shipping costs of your delivery will be indicated in the order overview before sending your order.
Please note that our offer is aimed at commercial customers and the mentioned freight rates apply
only for deliveries within Germany.

Shipping process

The ordered products are dispatched by a forwarding agency (31 kg or more) or a parcel service. The
shipping costs are stated separately in the shopping basket and in the invoice.

Delivery times

Items that are immediately available will be shipped on the same working day before 12 noon, but no
later than the following day. Unless otherwise stated in the individual article, you will usually receive
your order within 2‐3 business days. For the payment method "in advance", the delivery time
depends upon the payment receipt.

Express delivery times

All items on stock will be delivered very quickly!
If your order is placed by phone or online from Mondays to Fridays up till 12 noon, we are able to
deliver with a surcharge on the next working day. The shipping costs for an express delivery will be
indicated in the order overview before sending your order.

Rush orders

If you need your goods even more urgently and a delivery on the next working day is too late for you,
please contact our sales team. You can reach us by calling 02361‐6909‐0. We are happy to advise you
in order to make your delivery even faster.

Delays / non‐delivery

If some items are not available at short notice or if the promised delivery time is delayed, you will be
informed by e‐mail. In case of non‐availability of the ordered goods, we reserve the right not to
deliver. In this case, we will notify you without delay and will immediately reimburse any
consideration already received.