{"id":5042,"date":"2022-04-29T12:34:04","date_gmt":"2022-04-29T10:34:04","guid":{"rendered":"https:\/\/staging.emz.de\/faq\/"},"modified":"2022-11-21T21:27:42","modified_gmt":"2022-11-21T20:27:42","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.emz.de\/fr\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"
[vc_custom_heading text=\u00a0\u00bbQuestions fr\u00e9quentes\u00a0\u00bb font_container=\u00a0\u00bbtag:p|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22font-family%22%3A%22h2%22%2C%22font-weight%22%3A%22700%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\u00a0\u00bb][vc_custom_heading source=\u00a0\u00bbpost_title\u00a0\u00bb font_container=\u00a0\u00bbtag:h1|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22margin-top%22%3A%220px%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<\/div><\/div><\/div><\/div><\/section>

Quelle garantie est offerte ?<\/h3>\n

Vous b\u00e9n\u00e9ficiez d’une garantie de 12 mois apr\u00e8s livraison pour tous les produits neufs et d’occasion. La s\u00e9lection d’options dans notre boutique en ligne permet d’\u00e9tendre la garantie \u00e0 24 mois pour de nombreux articles.<\/p>\n

Quels sont les modes de paiement disponibles ?<\/h3>\n

Paiement sur facture (apr\u00e8s v\u00e9rification de solvabilit\u00e9 satisfaisante)
\nConditions de paiement : 30 jours nets ; 10 jours moins 2\u2060% d’escompte<\/p>\n

Paiement \u00e0 la commande (si la solvabilit\u00e9 n’a pas pu \u00eatre v\u00e9rifi\u00e9e ou si le rapport obtenu est d\u00e9favorable)
\nLa livraison aura lieu apr\u00e8s r\u00e9ception du paiement.<\/p>\n

Quel est le montant des frais de transport\u2060?<\/h3>\n

Les frais de transport d\u00e9pendent de la zone du code postal et du poids. Ceux-ci seront affich\u00e9s dans le r\u00e9capitulatif du panier avant la fin de votre commande. Vous pouvez bien entendu aussi choisir la livraison express.<\/p>\n

Puis-je commander chez vous des marchandises depuis l’\u00e9tranger ?<\/h3>\n

La livraison \u00e0 l’\u00e9tranger est possible \u00e0 tout moment, mais doit faire l’objet d’une demande pr\u00e9alable.<\/p>\n

Tous les prix incluent-ils le suppl\u00e9ment cuivre ?<\/h3>\n

Les prix indiqu\u00e9s pour les moteurs \u00e0 rotor en court-circuit, \u00e0 bagues collectrices et \u00e0 courant alternatif sont major\u00e9s du suppl\u00e9ment cuivre du jour conform\u00e9ment \u00e0 la note DEL. Le montant vous sera indiqu\u00e9 dans le r\u00e9capitulatif des marchandises avant la finalisation de votre commande. Le suppl\u00e9ment cuivre ne s’applique qu’\u00e0 l’achat de moteurs neufs.<\/p>\n

Tous les prix incluent-ils la TVA\u2060?<\/h3>\n

Tous nos prix sont des prix nets, hors TVA.<\/p>\n<\/div><\/div>

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[vc_custom_heading text=\u00a0\u00bbPour vous sur place\u00a0\u00bb font_container=\u00a0\u00bbtag:p|text_align:left\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-family%22%3A%22h2%22%2C%22font-weight%22%3A%22700%22%2C%22text-transform%22%3A%22uppercase%22%2C%22font-size%22%3A%2235px%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\u00a0\u00bb][vc_custom_heading text=\u00a0\u00bbService mondial\u00a0\u00bb font_container=\u00a0\u00bbtag:p|text_align:left\u00a0\u00bb use_theme_fonts=\u00a0\u00bbyes\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text_hover%22%2C%22font-family%22%3A%22h1%22%2C%22font-weight%22%3A%22200%22%2C%22font-size%22%3A%2265px%22%2C%22padding-top%22%3A%220px%22%7D%7D\u00a0\u00bb]<\/div><\/div><\/div>

Depuis 1952, la EMZ<\/span><\/strong> est \u00e0 la disposition de nos clients dans le monde entier en tant que partenaire<\/strong> fiable et comp\u00e9tent dans le domaine de la technique d’entra\u00eenement. Notre service<\/strong> ne fait pas exception \u00e0 la r\u00e8gle. Gr\u00e2ce \u00e0 notre num\u00e9ro d’urgence EMZ<\/span> sp\u00e9cialement mis en place, notre \u00e9quipe qualifi\u00e9e<\/strong> vous offre une assistance rapide et directe 24 heures sur 24 pour<\/strong> toutes les questions de service.<\/p>\n<\/div><\/div><\/div><\/div>

<\/div>
[vc_custom_heading text=\u00a0\u00bbAper\u00e7u de nos services\u00a0\u00bb font_container=\u00a0\u00bbtag:p|text_align:center\u00a0\u00bb css=\u00a0\u00bb%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2222px%22%2C%22font-family%22%3A%22h5%22%2C%22font-weight%22%3A%22700%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-bottom%22%3A%220px%22%7D%7D\u00a0\u00bb]
portefeuille de services<\/span><\/a><\/div><\/div><\/div><\/div><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"[vc_custom_heading text=\"Questions fr\u00e9quentes\" font_container=\"tag:p|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22color%22%3A%22_header_middle_text%22%2C%22font-size%22%3A%2240px%22%2C%22font-family%22%3A%22h2%22%2C%22font-weight%22%3A%22700%22%2C%22text-transform%22%3A%22uppercase%22%7D%7D\"][vc_custom_heading source=\"post_title\" font_container=\"tag:h1|text_align:left\" use_theme_fonts=\"yes\" css=\"%7B%22default%22%3A%7B%22margin-top%22%3A%220px%22%2C%22margin-bottom%22%3A%220px%22%2C%22padding-top%22%3A%220px%22%7D%7D\"]Quelle garantie est offerte ? Vous b\u00e9n\u00e9ficiez d’une garantie de 12 mois apr\u00e8s livraison pour tous les produits neufs et d’occasion. La s\u00e9lection d’options dans notre boutique en ligne permet d’\u00e9tendre la garantie \u00e0 24 mois pour de nombreux articles. Quels sont les modes de paiement...","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-5042","page","type-page","status-publish","hentry"],"yoast_head":"\nFAQ | EMZ<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.emz.de\/fr\/faq\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"FAQ | EMZ\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.emz.de\/fr\/faq\/\" \/>\n<meta property=\"og:site_name\" content=\"EMZ\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/EMZdeutschland\" \/>\n<meta property=\"article:modified_time\" content=\"2022-11-21T20:27:42+00:00\" \/>\n<meta property=\"og:image\" 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