acc. ZVEI



ZVEI Terms of Delivery

Extended retention of title

Commercial customers

Insofar as no other terms and conditions are stated by us, the order shall be based on the GTC of Delivery for Products and Services of the Electrical Industry (as at: January 2018) with supplementary clause on retention of title and, for rentals, our general terms and conditions for machine rental. You can download these GTC’s here. Terms and conditions of purchase shall only apply insofar as we confirm them in writing.
Deviating or supplementary to the above conditions always apply:

  • We are generally liable up to a maximum of the order value.
  • We shall bear expenses for the purpose of rectification or replacement delivery, in particular transport, road, labour and material costs, up to a maximum amount of 5% of the order value.
  • In the case of repairs, we only provide a warranty on the parts repaired or replaced by us.

Consumers/private customers within the meaning of Section 13, German Civil Code (BGB)

This rule is not valid for commercial customers or companies!

Right of revocation
You have the right to cancel this contract within fourteen days without giving any reason.

The revocation period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.

In order to exercise your right of revocation, you must inform us

EMZ Elektromaschinenzentrale GmbH
Richardstraße 70
45661 Recklinghausen

P: +49 23 61 – 69 09 – 0
F: +49 23 61 – 69 09 – 99

by means of a clear declaration (e.g. a letter sent by post, fax or e-mail) of your decision to revoke this contract. You can use the attached sample revocation form which, however, is not mandatory. You can also fill in and submit the sample revocation form or another clear declaration electronically on our website If you make use of this option, we will send you confirmation of receipt of such revocation without delay (e.g. by e-mail).

Consequences of revocation
If you withdraw from this contract, we must refund all payments we have received from you, including the delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract. For this repayment, we use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment. We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to Elektromaschinenzentrale GmbH, Richardstr.70, 45661 Recklinghausen without delay and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days. You shall bear the direct costs of returning the goods. You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for checking the condition, properties and functioning of the goods.

Exclusion of the right of revocation
In accordance with the exceptions of Section 312d, para. 4, BGB (German Civil Code), we would like to point out that there is no right of revocation or return for the following goods. This includes goods that have been manufactured according to customer specifications or are clearly tailored to the personal needs of the buyer.


Worldwide service

Since 1952, EMZ has been a reliable and competent partner in drive technology for our customers worldwide. And our Service is no exception. Via our specially set up EMZ emergency number, our qualified team offers you around-the-clock fast and direct support in all service issues.